REFUND
POLICY

At JJ Sports, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be approved and processed.

1. Refund Eligibility

Refunds may be provided for eligible orders based on product condition, delivery issues, payment errors, or approved cancellations.

• Products must be unused and in original condition wherever applicable.
• Refund requests should be submitted within the allowed return period.
• Proof of purchase may be required for verification.

2. Non-Refundable Items

Certain products may not qualify for refunds due to hygiene, customization, clearance sale, or limited-time promotional conditions.

• Used or damaged products caused by customers are not eligible.
• Customized or special-order products may not be refundable.
• Digital products or downloadable items are generally non-refundable.

3. Order Cancellation Refunds

Refunds for cancelled orders may be approved if the cancellation request is received before the order is shipped or processed.

• Orders already shipped may not qualify for cancellation refunds.
• Payment gateway charges may be deducted where applicable.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our support team immediately with photos and order details.

• Claims should be raised within 24 to 48 hours of delivery.
• Products may be verified before approving refunds or replacements.

5. Refund Processing Time

Once approved, refunds are processed through the original payment method used during checkout.

• Refunds may take 5 to 10 business days to reflect.
• Bank processing timelines may vary depending on payment providers.

6. Shipping Charges

Shipping fees are generally non-refundable unless the refund request is due to an error caused by our side.

• Return shipping costs may be borne by the customer in certain cases.
• Original shipping fees may not be refunded for voluntary returns.

7. Refund Rejection

Refund requests may be rejected if the returned product fails verification or violates refund conditions.

• Products missing original packaging or accessories may be rejected.
• Fraudulent refund claims may result in account restrictions.

8. Exchange Instead of Refund

In some situations, product replacement or exchange may be offered instead of a direct monetary refund.

• Exchanges depend on stock availability.
• Replacement shipping timelines may vary.

9. Contact Support

For refund-related questions or support, please contact us through the official support channels listed on our website.