SHIPPING
POLICY

At JJ Sports, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered to customers.

1. Order Processing

All orders are processed after successful payment confirmation and product availability checks.

• Orders are usually processed within 1 to 3 business days.
• Orders placed on weekends or holidays may require additional processing time.
• You will receive order confirmation and shipment updates via email or SMS.

2. Shipping Time

Delivery timelines vary depending on your location, courier partner availability, and external conditions.

• Metro cities generally receive orders faster.
• Remote locations may require extra delivery time.
• Unexpected delays due to weather, strikes, or logistics issues may occur.

3. Shipping Charges

Shipping fees may apply based on the delivery location, order value, weight, or ongoing promotional offers.

• Free shipping may be available on selected orders.
• Shipping charges, if applicable, will be shown during checkout.
• Additional charges may apply for remote delivery areas.

4. Delivery Partners

We work with trusted courier and logistics providers to ensure secure and timely delivery of your products.

• Tracking information will be shared once the order is dispatched.
• Delivery availability may vary by pin code or region.
• Courier partner policies may affect final delivery timelines.

5. Tracking Your Order

Once your order is shipped, tracking details will be provided to help you monitor the shipment status in real time.

• Tracking links may take a few hours to activate.
• Please contact support if tracking details are not updated for a long period.

6. Delayed or Failed Deliveries

In certain situations, deliveries may be delayed or unsuccessful due to incorrect addresses, unavailable recipients, or courier-related issues.

• Please provide complete and accurate delivery information.
• Repeated failed delivery attempts may result in order cancellation.
• We are not responsible for delays caused by third-party logistics services.

7. Damaged Packages

If your order arrives damaged, tampered with, or incomplete, please contact us immediately with relevant photos and order details.

• Report damaged deliveries within 24 to 48 hours of receiving the package.
• Keep the original packaging for verification purposes.

8. International Shipping

International shipping availability may depend on the destination country and product type.

• Custom duties or import taxes may apply based on local regulations.
• Customers are responsible for any customs-related charges.

9. Address Changes

Shipping address modifications may only be possible before the order is dispatched.

• Once shipped, address changes may not be supported.
• Please contact support immediately for urgent modifications.

10. Contact Support

If you have questions regarding shipping, delivery timelines, or tracking, please contact our support team through the official contact channels listed on the website.